What is the first action when responding to an elevator car stalled between floors?

• A. Cut power to the malfunctioning elevator
• B. Call building management
• C. Evacuate all occupants
• D. Inspect the hoistway

Answer: (A)

Focusing on stopping movement to remove the clear and immediate risk is the key. Cutting power to the malfunctioning elevator isolates the car from its drive system, preventing any potential descent, ascent, or door operation while rescuers work. This stabilization creates a safer environment for both occupants and responders and helps ensure that any rescue procedure can proceed without surprise movements.

Calling building management or the elevator service company remains important, but those steps support the rescue after the car is secured. Evacuating all occupants isn’t the immediate action, as it can introduce additional risk if not done with proper procedures and equipment. Inspecting the hoistway isn’t a priority until the area is stabilized and safe to access.